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Resolute Electric
Privacy Policy
Effective Date: May 25, 2024
Resolute Electric LLC Privacy Policy
Resolute Electric LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our services, website, phone systems, and text messaging programs.
Business Information
Resolute Electric LLC
3323 Snow Hill Rd
Girdletree, MD 21829
Phone: 410-726-2561
Email: kwb453@gmail.com
Information We Collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Physical/service address
- Billing information
- Service history
- Appointment details
- Communication preferences
Information may be collected through phone calls, text messages, website forms, invoices, scheduling software, or in-person interactions.
How We Use Your Information
We use collected information to:
- Schedule appointments and service calls
- Send estimates, invoices, and receipts
- Provide project updates and appointment reminders
- Respond to customer inquiries
- Manage customer accounts and service history
- Send important notifications regarding your service
- Improve our customer experience and operations
- Send occasional promotional or marketing messages (only where permitted)
Text Messaging Communications
By providing your mobile phone number, you consent to receive text messages from Resolute Electric LLC related to:
- Appointment confirmations and reminders
- Technician arrival updates
- Job status updates
- Estimates and invoices
- Customer support communications
- Limited promotional or marketing messages
Message Frequency
Message frequency may vary depending on your services, appointments, and account activity.
Message & Data Rates
Standard message and data rates may apply depending on your wireless carrier and mobile plan.
Opting Out of Text Messages
You may opt out of receiving text messages from us at any time by replying:
STOP — to unsubscribe from text communications.
For assistance, reply:
HELP — or contact us directly at 410-726-2561.
Please note that opting out of certain communications may limit our ability to provide scheduling updates or service notifications.
Information Sharing
We do not sell your personal information.
We may share information with trusted third-party service providers when necessary to operate our business, including:
- Payment processors
- Scheduling and customer management software providers
- Email and communication platforms
- Accounting or invoicing services
- Technical or website support providers
These third parties are only given access to information necessary to perform services on our behalf.
Data Security
We use commercially reasonable safeguards and secure systems to help protect your personal information from unauthorized access, misuse, or disclosure.
Access to customer information is limited to authorized personnel and trusted service providers who require the information to perform business operations.
Customer Rights
You may request to:
- Review or update your personal information
- Correct inaccurate information
- Request deletion of your information where legally permitted
- Opt out of marketing communications
To make a request, please contact us using the information listed above.
Cookies and Website Usage
If our website uses cookies, analytics, or tracking technologies, those tools may collect limited information about website usage and visitor interactions to improve website functionality and customer experience.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or our communications practices, please contact:
Resolute Electric LLC
3323 Snow Hill Rd
Girdletree, MD 21829
Phone: 410-726-2561
Email: kwb453@gmail.com
Terms of Service
Effective Date: May 25, 2024
Resolute Electric LLC Messaging Terms of Service
By opting into SMS communications from Resolute Electric LLC (“we,” “our,” or “us”), you agree to the following terms and conditions regarding our messaging program.
Program Name
Resolute Electric LLC Customer Messaging Program
Program Description
Our messaging program is used to communicate with customers regarding:
- Appointment scheduling and reminders
- Technician arrival updates
- Service and project updates
- Estimates and invoices
- Customer support communications
- Business notifications
- Occasional promotional or marketing messages
Messages may be sent by automated or manual systems.
Message Frequency
Message frequency may vary depending on your interaction with our services, active projects, scheduling needs, and customer account activity.
Message and Data Rates
Message and data rates may apply.
Your wireless carrier may charge fees for text messages or data usage according to your mobile plan.
Customer Support
For assistance regarding our messaging program, you may:
- Reply HELP to any message
- Call us at: 410-726-2561
- Email us at: kwb453@gmail.com
Opt-Out Instructions
You may unsubscribe from our SMS communications at any time by replying:
STOP
After opting out, you may receive one final confirmation message confirming your removal from the messaging program.
Privacy Policy
Your privacy is important to us. Information collected through our messaging program is handled in accordance with our Privacy Policy.
Please review our Privacy Policy here:
Privacy Policy
Changes to These Terms
Resolute Electric LLC reserves the right to modify or update these Terms of Service at any time. Updated versions will be posted with a revised effective date.
Contact Information
Resolute Electric LLC
3323 Snow Hill Rd
Girdletree, MD 21829
Phone: 410-726-2561
Email: kwb453@gmail.com
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